Keilini Heater Pro Refund Policy: What UK Buyers Should Know
The seller's English refund page, summarised, along with what is missing from it and the questions to ask before you pay.
- 30 days from delivery, unused items in original packaging
- Postage and customs paid by you, to a US address
- No UK 14-day cancellation wording found
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Refunds in brief
The seller offers a voluntary 30-day return of unused goods to the USA, at your cost, and we found no mention of a UK 14-day cancellation right. We cannot say what applies to your order. Ask the seller to confirm your rights in writing before you pay.
What the seller states
The page describes a 30-day guarantee on unused purchases, with a refund or replacement less shipping and handling. Goods must come back within 30 days of delivery, unused, in the original packaging and with proof of purchase. You pay the postage and any customs charges, and the return address is in Georgia, USA.
Read it, then order now:
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The practical cost of a return
Posting a heater across the Atlantic can cost a good deal and take weeks, with a customs declaration too. Ask a carrier for a price before ordering. Since the refund is net of shipping and handling, a successful return may still leave you out of pocket.
Think it through, then continue:
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UK cancellation rights: not mentioned
Buyers from UK traders often have a statutory right to cancel within 14 days of delivery. The seller's UK page does not mention this and we could not find it elsewhere. We do not assert what your rights are here. The Consumer Contracts Regulations guidance on GOV.UK and Citizens Advice explain the general position. Ask the seller to say, in writing, whether you may cancel and how.
Ask first, then continue:
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Ask before paying
- Can I cancel within 14 days of delivery?
- Is there a UK or EU address for returns?
- Who pays postage if the heater is faulty?
- When and how will I be refunded?
Have the answers? Check the total and continue:
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Frequently asked questions
Is there a 14-day cancellation right?
It is not mentioned on the English refund page we saw. Ask the seller before ordering.
Where do returns go?
To an address in Duluth, Georgia, USA, according to the seller's page.
Do I get all my money back?
The seller states a refund or replacement less shipping and handling, and you pay the return postage and customs.
Comfortable with these terms? Continue to the seller:
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